Carers Passport Offers

Discover the places that you can use your Carers Passport card to receive discounts!

Get discounts and feel valued with the Carers Passport Discount Card

With over 440 discounts and concessions available with local and national businesses, our Carers’ Passport Discount Card is a fantastic resource for carers. It helps carers feel recognised and valued, giving a real sense of identity with the photo identity card. It also provides exclusive savings, services and offers that we have secured with businesses, including: LloydsPharmacy (Hertfordshire stores), Nando’s, Café Rouge, Hoseasons, Butlin’s and many more! Scroll down to view the currently available offers.

Alternatively, your local Hertfordshire library will have a physical copy of our Carer’s Discount Card Offers booklet – just show your Carers Passport Discount Card to take a look. Please note that this was last printed in February 2020, so some offers have been removed or updated post-pandemic. Those that we are aware have changed or are no longer available are listed below in the Frequently Asked Questions section but please contact us if you are refused a discount for any other offers. A downloadable version of this booklet (last updated October 2020) is available at the bottom of this page.

Latest offers

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Frequently asked questions

  • Who is eligible to receive a Carers Passport Discount Card?

    If you are an unpaid carer and live, work, or the person you support lives in Hertfordshire, you are eligible for a Carers Passport Discount Card. The following groups are not eligible though: Foster parents, care workers/paid workers, kinship carers where the child does not have a disability or condition.

  • How do I replace my lost card?

    If you need a replacement card, please contact us to request a new one.

    You do not need to complete the online application form again.

  • How do I renew my expired card?

    We post a renewal form to you about a month before your card expires, just so that we can check a few details. If you did not receive this or have lost it, please contact us to be sent another. We will reissue your card once we have received the completed form.

  • I have been refused a discount that is listed on your website/in the book. What do I do?

    We are aware of some offers that have changed or are no longer available – these are listed below. If the offer you were refused does not appear below, please contact us.

    Abbey Pharmacy, Abbots Langley

    Please be advised that Abbey Pharmacy in Abbots Langley is now under new management. They have confirmed that with immediate effect they are no longer able to participate in the Carers Passport Service and have removed their previous 10% discount. We would like to offer our huge thanks to Abbey Pharmacy for their previous ongoing support of unpaid carers via the Carers Passport service.

    Arena Stationers, Letchworth Garden City

    Please be advised that Arena Stationers have now ceased business and their shop in Letchworth Garden City is now closed. We are enormously grateful for their previous support of unpaid carers and would like to thank them for their many years of supporting the Carers Passport Service.

    Broadway Cinema, Letchworth

    Broadway Cinema will be re-opening on Monday 24th August, however, due to the Covid-19 pandemic and the latest Government legislation regarding social distancing they have had to reduce their capacity by 78%. On re-opening, the cinema they will only be able to accommodate 100 people per viewing and as such have had to withdraw their Carers Passport discount. We are incredibly grateful for the long-term support Broadway Cinema has given to unpaid carers via the Carers Passport Service and we hope in the future to revisit this. Until further notice please be advised that the Carers Passport discount is unavailable.

    DJ’s Playpark, Hemel Hempstead

    Please be advised that due to the COVID-19 pandemic and the associated government directives, DJ’s Playpark are currently only allowed to admit 40% of their usual capacity. Due to these tight restrictions DJ’s Playpark are not currently offering their usual Carers Passport discount. Both DJ’s Play Zone in Berkhamsted and DJ’s Jungle Adventure in Sandridge, St Albans remain closed. We are hugely grateful for the support that DJ’s Playpark have given to unpaid carers in the past via the Carers Passport Service and we hope that in time we may be able to review the situation. Please be advised there are no discounts currently available at DJ’s Playpark for the foreseeable future.

    Everyone Active

    Please be advised that although the majority of Everyone Active sites remain onboard with the Carers Passport Service the following sites are now unable to participate as they no longer offer memberships or discounts: Leventhorpe Pool & Gym, Ward Freeman Pool, Rickmansworth Golf and Sir James Altham Pool. We are enormously grateful for their previous support of the Carers Passport Service and we would like to offer our huge thanks to them all. To view the Everyone Active updated offers for their remaining 10 sites please click here.

    GPC Opticians, Stevenage

    Please be advised that GPC Opticians in Stevenage are now under new ownership and as such are no longer able to offer their previous 10% Carers Passport discount. We would like to thank GPC Opticians for their previous long-term support of unpaid carers via the Carers Passport Service and we hope in time it may be possible to revisit this. For the time-being please be advised there is no Carers Passport discount available.

    Nuffield Relaxation Area, Bishops Stortford

    Please be advised that with immediate effect The Nuffield Relaxation Area in Bishops Stortford are no longer able to offer a discount via the Carers Passport Service. We would like to offer our huge thanks to the Nuffield Relaxation Area for their previous support of unpaid carers via this service and wish them well for the future. We are however delighted to confirm that Nuffield Health (gym) in Bishops Stortford have kindly re-confirmed they remain onboard with the service, offering unpaid carers their corporate rate for wellbeing membership (strictly upon production of a Carers Passport photo ID card). Thank you Nuffield Health for your ongoing support and recognition of unpaid family and friend carers.

    Odyssey Health Club and Spa, Stevenage

    Please be advised that with immediate effect Odyssey Health Club + Spa are no longer able to offer a discount via the Carers Passport Service. We would like to thank Odyssey Health Club + Spa as we are enormously grateful for their previous long-term support of unpaid carers via the Carers Passport Service. We hope in time it may be possible to revert this but for the time-being please note they are unable to offer discounts.

    Paradise Wildlife Park, Broxbourne

    As a charity responding to COVID-19, Paradise Wildlife Park has had to reduce the discount they offer unpaid or bereaved carers with our Carers’ Passport Discount Card. The offer is currently 10% off an adult ticket on presentation of the Carers’ Passport card. If the Carers’ Passport cardholder is visiting the wildlife park with others the rest of the group will need to purchase tickets in advance on the website. Only the cardholder will be able to purchase their ticket at the entrance gate. We appreciate Paradise Wildlife Park continuing to support unpaid carers and our Carers’ Passport Discount Card Service.
    Visit www.pwpark.com
    Call: 01992 470490.

    Relax ‘n’ Revitalise, Letchworth

    Please be advised that with immediate effect Relax ’n’ Revitalise (previously based at the Letchworth Centre for Healthy Living) is no longer trading, and, as such, no longer able to offer a discount via the Carers Passport Service. We are hugely grateful for the previous support they have given unpaid carers and we would like to thank them for their many years of supporting the Carers Passport Service.

    Virgin Experience Holidays

    Please be advised that Virgin Experience Days are currently unable to offer a discount via the Carers Passport Service. We are enormously grateful to Virgin Experience Days for their previous long-term support of the Carers Passport Service and we hope in time to re-visit this.

  • How can I suggest businesses for the scheme?

    Please contact us to make your suggestion. We can’t promise but we will try to arrange an offer with the business!

  • How can my business get involved with the Carers Passport scheme?

    Thank you for wanting to support unpaid carers in your community! Please get in touch with Karen Denny by emailing karen.denny@carersinherts.org.uk or contacting our Hertford office to discuss how you can be involved.

  • I've been asked to send you my photo. How do I do this?

    Carers’ photos can be emailed to carerspassport@carersinherts.org.uk with the name and date of birth of the carer. If you need help with this process, please follow this link to our page Sending us your Carers’ Passport photo.

    Alternatively, the photo, with the name and date of birth marked on the back, can be posted to:
    Volunteer Passport Team
    Carers in Hertfordshire
    The Red House
    119 Fore Street
    Hertford
    SG14 1AX

Download the offers booklet